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​We currently do not accept returns. It is our hope that you will love your Stephanie Albertson jewelry, textiles and/or objects as much as we love making them. Please read our policies carefully. We do not give refunds.

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JEWELRY AND DECORATIVE OBJECTS: cannot be returned for a refund. However, if you are unhappy with your purchase, we will extend a store credit in the full amount of your purchase, less any shipping costs. Please notify us of any issues within three days of receiving your purchase. Credits do not expire. 

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CUSTOM ORDERS AND COMMISSIONS: full payment is required to confirm all special and/or custom orders. All custom orders and commissions are final sale.

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TEXTILES: cannot be returned for a refund. Once your textile order has shipped, we will not be able to accept returns for any merchandise, unless damaged in the shipping process. In order to ensure you are pleased with the color and texture of your item, ​

we will send a fabric swatch for your approval.​ To order a swatch, please contact us at: info@stephaniealbertson.com

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SHIPPING​

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DOMESTIC SHIPPING - JEWELRY: We ship jewelry via two-day FedEx to most zip codes. We charge a $40 flat fee. We cover all insurance and an adult signature is required at delivery time. Please note that FedEx may ask for identification upon delivery. 

 

DOMESTIC SHIPPING - TEXTILES + OTHER PRODUCTS: We currently ship textiles, soft goods, gift wrap, and other items via FedEx ground. Due to their weight and size, a $40 flat fee applies to items up to $500. Items over $500 will incur a flat $55 shipping fee. Our lifestyle products are not available for international shipping at this time. 

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INTERNATIONAL JEWELRY SHIPPING: Currently, we ship internationally only to Canada. A flat rate of $60 USD is charged for all shipments, which includes insurance. Adult Signature Required. Customer is responsible for any applicable duties on the receiving end. If you are not in the US or Canada and you would like to place an order, please contact us for. We will do our best to accommodate you. 

 

DELIVERY TIMES: Most in stock items will ship within 3-5 business days of receipt of order and payment. If you need an item to ship sooner than our 3-5 day window, please contact us. We will do our best to accommodate special requests. 

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For further questions or information, please contact us via email at info@stephaniealbertson.com or by phone at 917.279.0804.

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DAMAGES: if you receive an item from us that has been damaged during shipping, please contact us immediately. Please do not discard the packaging materials until we are able to assess.

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ORDER FULFILLMENT

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We typically ship in stock orders within 3-5 business days. Orders that are out of stock or pieces that require customization such as sizing will ship approximately one week from the date of purchase. If you need to expedite shipping, please contact us. We will always do our best to accommodate special delivery requests. 

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SALES TAX

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We charge sales tax for all orders shipped to or within the state of Florida. 

 

 

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